Responsible Gaming
at hitbet

hitbet was built with Bangladeshi players in mind — and that means taking responsibility seriously. We believe that gambling should always be an enjoyable, recreational activity. For the vast majority of players, visiting hitbet for a cricket bet, a few rounds of live casino, or a session on the slots is exactly that: entertainment. Our goal is to keep it that way for every single person who chooses to play on our platform.

Responsible gaming is not an afterthought at hitbet — it is woven into every layer of how we operate. From the moment you register an account, our systems are designed to give you full visibility and control over how you spend your time and money on the platform. We provide practical tools, clear information, and a team of people who genuinely care about your wellbeing.

We are aware that for a small number of people, gambling can become problematic. Problem gambling can affect anyone regardless of age, background, or financial situation. The causes are complex and are not a reflection of personal weakness or moral failure. hitbet is committed to being a part of the solution — by making it as easy as possible to access help, set boundaries, and step back when needed.

This policy explains the tools available to you, how to recognise warning signs, and where to turn if you or someone you know needs support. We encourage you to read it in full, and to reach out to our support team at any time if you have questions or concerns.

hitbet is strictly an adult platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or claim any bonus or promotion. This requirement is non-negotiable and is enforced through our Know Your Customer (KYC) verification programme.

During the registration process, you are required to confirm that you meet the 18+ age requirement. However, hitbet also conducts independent age and identity verification as part of our KYC process. You will be asked to provide a valid government-issued identification document — such as your National ID card, passport, or driving licence — before any withdrawal is approved. If a player is found to be under the age of 18, their account will be immediately suspended, all funds will be frozen, and the matter will be handled in accordance with our Terms and Conditions.

Protecting Minors: If you share a device or household with a person under 18, we strongly encourage you to use password protection on your device and to log out of your hitbet account after every session. Do not share your hitbet login credentials with anyone, and especially not with minors. hitbet provides account-level PIN protection as an additional safeguard.

Problem gambling develops gradually and can be difficult to recognise — especially from the inside. Many people who develop a gambling problem continue to believe they are in control long after the signs have begun to appear. Understanding the warning signs is the first step toward getting back on track.

Problem gambling is not defined by how much money you spend, but by the impact gambling has on your life. If gambling is causing stress, affecting your relationships, interfering with your work or studies, or leading you to spend money you cannot afford to lose, those are meaningful indicators that something needs to change.

Common warning signs of problem gambling include:

• Spending more money or time on gambling than you originally intended
• Chasing losses — continuing to bet in an attempt to recover money you have already lost
• Feeling restless, irritable, or anxious when you are not gambling
• Lying to family members or friends about how much you are gambling or how much you have lost
• Borrowing money, selling possessions, or neglecting bills to fund gambling
• Gambling affecting your performance at work, college, or in daily responsibilities
• Using gambling as a way to escape problems, stress, anxiety, or low mood
• Repeatedly trying and failing to reduce or stop gambling
• Feeling guilt, shame, or regret after gambling sessions
• Continuing to gamble even after significant financial losses

If any of these descriptions feel familiar, please know that help is available and that taking steps to address the problem is a sign of strength, not weakness. hitbet's support team can assist you in setting protective limits, taking a break, or connecting with specialist support services.

Use this checklist as a private, honest reflection on your current relationship with gambling. There are no right or wrong answers — it is for your own awareness only. If you find yourself answering "yes" to several of these questions, we encourage you to use the player protection tools described in Section 5, or to contact our support team.

hitbet provides a comprehensive set of tools that put you firmly in control of your gambling activity. These tools are available to all registered players and can be activated at any time by contacting our support team. We are actively working to make all of these tools available directly from your account dashboard.

Self-exclusion is the most robust player protection tool available on the hitbet platform. It is designed for players who recognise that they need a significant break from gambling and want to make that commitment with hitbet's full support. When you self-exclude, hitbet will close your account for the period you choose, and we will make every reasonable effort to prevent you from opening a new account during that time.

Available Self-Exclusion Periods:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent / Indefinite exclusion

Once a self-exclusion is in place, it cannot be reversed before the end of the chosen period. This is intentional — self-exclusion is a firm commitment, and hitbet will not accept requests to shorten or cancel an active exclusion. At the end of a timed exclusion period, your account will remain closed until you actively contact us to request reinstatement. Reinstatement requests are subject to a mandatory reflection period of 7 days.

What Happens During Self-Exclusion:

• Your hitbet account is immediately suspended and you cannot log in
• All pending bonus offers and promotional communications are cancelled
• Any pending withdrawals will be processed to your verified payment method
• Your account details are flagged to prevent re-registration under the same identity
• hitbet will make reasonable efforts to identify and close any additional accounts opened in violation of the exclusion

How to Request Self-Exclusion: Contact the hitbet responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username, the email address on your account, and your chosen exclusion period. Your request will be actioned within one hour during support hours, and within two hours at any other time. You will receive a written confirmation once the exclusion is active.

hitbet encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek independent, professional support. The following organisations provide free, confidential assistance to people affected by problem gambling. All information in this section is provided for guidance; hitbet has no commercial relationship with any of these organisations.

If you are in immediate financial difficulty as a result of gambling, organisations such as the Bangladesh Bank Consumer Finance Protection Unit and local NGOs operating in Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna may be able to provide guidance on debt management and financial assistance.

Remember: seeking help is a sign of courage, not weakness. Problem gambling is a recognised condition, and effective support is available. You are not alone.

hitbet's responsible gaming support team is available 24 hours a day, 7 days a week — including during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March). No matter when you reach out, a real person will be on hand to assist you.

You can contact us for any of the following responsible gaming matters:

• Setting, reducing, or enquiring about your deposit, loss, or wager limits
• Activating a time-out or cool-off period on your account
• Requesting self-exclusion for any period from 6 months to permanent
• Reporting suspected underage access to an account
• Requesting a copy of your gambling activity history
• Asking for a referral to an external problem gambling support service
• General concerns or questions about responsible gaming at hitbet

All responsible gaming requests are handled with strict confidentiality. Our team is trained to assist without judgement, and we will never attempt to dissuade you from taking a protective measure in relation to your account.

This Responsible Gaming policy should be read alongside the hitbet Terms & Conditions and Privacy Policy, which together govern your use of the hitbet platform. hitbet reserves the right to update this policy at any time. Material changes will be communicated to registered players via email. The effective date shown at the top of this page will always reflect the most recent revision.