hitbet Frequently Asked Questions

Creating a hitbet account takes under two minutes. Visit hitbet.im, click the registration button, and fill in your mobile number or email address, a secure password, and your date of birth. You must be 18 years or older to register. Once submitted, you will receive a one-time verification code to confirm your details and activate your account.

hitbet requires a valid government-issued photo ID for KYC verification. Accepted documents for Bangladeshi players include your National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. KYC is required before your first withdrawal is processed.

To recover your hitbet account, click the 'Forgot Password' link on the login page. Enter the mobile number or email address registered to your account and you will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].

No. hitbet strictly permits one account per player. Registering multiple accounts is a violation of our Terms and Conditions and will result in all duplicate accounts being permanently closed, any winnings voided, and possible suspension of the original account. If you are locked out of your existing account, please contact our support team rather than creating a new one.

To close your hitbet account permanently, contact our support team at [email protected] with the subject line 'Account Closure Request'. Include your registered username and the reason for closure. Any remaining balance will be processed to your verified withdrawal method before the account is deactivated. If you are closing due to a gambling concern, we recommend requesting self-exclusion instead — see our Responsible Gaming page for details.

To deposit via bKash on hitbet, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions. You will be prompted to complete the transaction through your bKash app or by sending a mobile money transfer to the designated hitbet bKash number. Deposits via bKash are typically credited to your hitbet account within a few minutes.

Nagad deposits on hitbet are processed in real time and are typically credited to your account within 1 to 5 minutes of the transaction being completed. If your Nagad deposit has not appeared after 15 minutes, please contact hitbet support with your transaction reference number and the exact amount sent, and our team will investigate and resolve the issue promptly.

The minimum deposit amount on hitbet is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks, the minimum deposit is ৳500. These thresholds ensure smooth transaction processing and are subject to change — always check the Deposit page for the latest minimums.

The minimum withdrawal amount on hitbet is ৳500 for bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳1,000. Withdrawals are subject to identity verification — your KYC documents must be approved before your first withdrawal can be processed. Once verified, most mobile banking withdrawals are completed within 1 to 24 hours.

Withdrawals to bKash and Rocket from hitbet are typically processed within 1 to 24 hours after your request is approved. Processing times may be longer during peak periods, national holidays such as Eid, or if additional identity verification is required. Bank transfers may take 1 to 3 business days. hitbet aims to process all withdrawal requests as quickly as possible.

hitbet does not charge internal fees on standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own transaction charges. We recommend checking your mobile banking app's fee schedule before initiating a transaction. hitbet will always display the amount that will be credited to or deducted from your account before you confirm any transaction.

Yes, hitbet offers betting markets on Bangladesh Premier League matches, including match winner, top batsman, total runs, and in-play live betting options. During the BPL season, hitbet typically features enhanced odds and special promotions for BDT-denominated bets. You can also bet on IPL, T20 World Cup, ICC events, and other major cricket tournaments featuring the Bangladesh Tigers and international teams.

hitbet features a wide range of online slots from leading providers including Pragmatic Play, NetEnt, Microgaming, and others. The library includes classic three-reel slots, modern five-reel video slots, Megaways titles, jackpot slots with large prize pools, and buy-bonus slots. You can filter games by provider, theme, or feature type. All slots on hitbet use certified random number generators to ensure fair outcomes.

hitbet's live casino is powered by Evolution Gaming and Ezugi, streaming real dealers in real time directly to your device. You can join live tables for games such as Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and game show titles like Crazy Time. Bets are placed through your on-screen interface and results are determined by the live dealer or wheel — not a computer simulation.

Yes, hitbet is fully optimised for mobile play. The platform works on all modern Android and iOS smartphones and tablets through your mobile browser — no app download is required. The mobile experience includes the full game library, deposits and withdrawals, live casino streaming, and account management. For the best experience, use an up-to-date version of Chrome or Safari with a stable internet connection.

Return to Player (RTP) percentages on hitbet slots vary by game — most titles range between 94% and 97% RTP as set by the game provider. hitbet only hosts games from certified providers whose RNGs (random number generators) are independently tested for fairness. RTP information for individual games is available in each game's information panel. hitbet is committed to fair play across its entire games library.

hitbet offers a welcome bonus to newly registered players who make their first qualifying deposit. The specific bonus amount and structure are detailed on the Promotions page and may vary by season or promotional period. To claim the welcome bonus, you must opt in during or immediately after your first deposit. New players in Bangladesh are encouraged to check the current offer on the hitbet promotions page before depositing.

Wagering requirements on hitbet bonuses refer to the number of times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before any winnings derived from the bonus can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total qualifying bets before withdrawal. Always read the full terms attached to each promotion before claiming.

Yes, most hitbet bonuses have an expiry period within which you must meet the wagering requirements. The standard expiry window is 7 to 30 days from the date the bonus is credited, depending on the promotion. If the wagering requirements are not completed within the stated timeframe, the bonus and any associated winnings will be forfeited. Expiry details are always shown in the specific bonus terms.

hitbet rewards regular players through its loyalty programme, where consistent play earns points that can be exchanged for bonus credits, free spins, or other benefits. High-volume players may be invited to the hitbet VIP tier, which includes personalised offers, faster withdrawal processing, dedicated account management, and exclusive promotions. Contact support to find out more about your current loyalty status.

hitbet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through trusted and verified payment channels including bKash, Nagad, and licensed banking partners. Player account details are stored securely and never shared with third parties without consent. hitbet is committed to operating as a safe and reliable platform for Bangladeshi players.

hitbet operates as an online gaming platform accessible to Bangladeshi players and maintains strict standards for player protection, data security, and fair play. We do not make specific claims about local licensing, as gambling regulation in Bangladesh is a complex area. We advise all players to be aware of local laws and to make their own informed decisions. hitbet is strictly an 18+ platform and encourages responsible gaming at all times.

The minimum age to register and play on hitbet is 18 years. This is a firm, non-negotiable requirement. hitbet verifies player age as part of the KYC process, and any account found to belong to a person under 18 will be immediately closed and all associated funds will be frozen. If you share a device with a minor, please log out after every session to prevent underage access.

To self-exclude from hitbet, contact our support team at [email protected] with the subject line 'Self-Exclusion Request', including your registered username and your chosen exclusion period — available options are 6 months, 1 year, 3 years, 5 years, or permanent. Self-exclusion is actioned within one hour and cannot be reversed before the chosen period ends. All marketing communications will be suspended immediately upon exclusion.

hitbet customer support is available 24 hours a day, 7 days a week including Bangladeshi public holidays. You can reach the team via live chat on the hitbet platform for immediate assistance, or by email at [email protected] for less urgent queries. Our team responds to responsible gaming requests within one hour and to general support queries within three hours. Support is provided in English.